If you are not 100% satisfied with your purchase, return the merchandise to Emilio Sotelo Collection in its original condition within 30 days of receipt, no-questions asked.  We will exchange it, give you a credit or return your money in the original payment form less shipping costs, money-back guarantee!

Price Breaks

We want to give you a break, yes, we give extra discounts. The more you shop the more you save.

Discounts are valid on single placed order; you can not combine orders to get these discounts.

Metals, Materials

All the pieces from Emilio's Collections are guarantee of been made with either .925 or .950 silver quality.  Emilio use only natural stones in Earth Colors Collection. For Silver & Fireworks Collection Emilio uses the highest quality in enamels, pearls and crystals.  We do not use any coating of any other metal like nickel or rhodium on our jewelry. Our jewelry is Rhodium and Nickel free.

Our Workshop Warranty

We guarantee our jewelry will be free of workmanship defects, this warranty does not include damage to the product resulting from accident or misuse, or normal wear and tear from the customer.

The Art of Handcrafted Jewelry

Since all our pieces are handcrafted, some pieces may vary.  We think you will agree that the uniqueness of each piece is part of its charm and provides an extra value to our customers who want unique jewelry.  Emilio Sotelo Sterling Silver Collections, all are hallmarked with Emilio's signature.

Silver Jewelry Care

Daily wear, along with dust and the natural elements can cloud the shine and brilliance of silver jewelry, It is completely natural for this to happen with all Silver Jewelry.  The easiest way to give a "lift up" to jewelry pieces is using just a silver polishing cloth, we strongly recommend the use of a “treated” polishing cloth (specifically for Sterling Silver Jewelry) once in a while. Do not use tissue or other materials that may scratch you Sterling Jewelry. Do you need a polishing cloth? We sell them under Jewelry Care.

Do not use dipping cleaning solution on silver jewelry with stones, gems, or crystals or oxidized finish - especially silver with porous and organic stones such as coral, pearls etc. You can use dipping cleaning solution only if the silver pieces have no stones, gems, crystals and the finish is shine or plain, like silver chains.

If you are not planning to wear your silver jewelry for a long period of time (which we do not recommend to do) storage your silver jewelry in air-tight bags - Ziploc® -  to reduce the exposure to air and decrease the oxidization/tarnish process.

Additionally we suggest to don't shower with your jewelry on, don't expose you silver to lotions, hairspray, or chlorinated swimming pools. Remove all jewelry with stones before washing dishes (this can loosen the setting of the jewelry) and you will prolong the beauty of your silver jewelry pieces.

Shipping Charges

We ship on or before the second business day. An email will be send with shipping details when your order ships. Shipping costs shown during checkout are real time prices; we WILL NOT charge you more than what we paid for shipping your order.

Need it faster? We also ship via UPS and FEDEX.  

Buying Online
Our online store has a Networks Solutions Secure Certificate Seal , this certificate  confirms that our online store www.emiliosotelojewelry.com is safe and secure for online transactions. Visit our online store at www.emiliosotelojewelry.com to verify our seal. 

Our system runs on a SSL SECURE SERVER, so you can feel secure about entering your credit card information. After you place an order we will send you an e-mail confirming that we received your order. Your order will not be processed until authorization has been received. If there is a problem securing this authorization, you will be notified via e-mail. You can also mail the order with a check or money order to:
Emilio Sotelo Collection 
567 Kansas Street, San Francisco, CA 94107

How safe is it to use your credit card online
 

Our online store has a Networks Solutions Secure Certificate Seal , this certificate is confirm that our online store www.emiliosotelojewelry.com is safe and secure for online transactions. Feel free to verify our seal anytime. 
All order information including your credit card number is received on a secure SSL SECURE SERVER. Your personal information is not stored on our servers. Information is automatically deleted once the order is shipped. Your credit card will be debited when your delivery is dispatched.

Taxes

Emilio Sotelo Silver Jewelry Collection does not charge tax on any purchases shipped outside California. Therefore the price quoted on the website is the price we charge you. California residents must pay 8.25% sales tax. San Francisco customers will be charged 8.5% sales tax.

Payment Methods

We accept VISA, MC and Pay Pal

Our fully-secure checkout gives you the option of either inputting your credit card details online. If you wish to pay for your order by any other means please printing off your order, then mail or e-mail to Emilio Sotelo Collection along with a cheque, money order or credit card details.

Privacy Policy

We respect your right to privacy! We will not rent, sell or lease your name or information to anyone. If you are an existing customer and wish for your email address to be removed from our mailing list please email: info@emiliosotelojewelry.com  Subject: remove from mailing list.

Terms of Use

Please read these terms of use carefully before using this website.  By using our web site, you agree to these terms of use.  If you do not agree to these terms of use, you may not use this website.  Emilio Sotelo Silver Jewelry Collection reserves the right, at any time, to modify, alter, or update these terms of use, and you agree to be bound by such modification, alterations or updates.

The products displayed in this web site are representative of Emilio Sotelo Sterling Silver Collection.  The prices displayed in this website are quoted in U.S. dollars, and are valid and effective only in the United States.  The particular technical specifications and setting of your computer could effect the accuracy of it's display of the colors of products offered on Emilio Sotelo Sterling Silver Collection.  The products shown on Emilio Sotelo Sterling Silver Collection may be changed without notice.  As our products are handcrafted, limited edition items may have minor variances from the item in the photo.  Emilio Sotelo Sterling Silver Collection assumes no responsibility for any type errors contained in this website, product or otherwise related. Emilio Sotelo Sterling Silver Collection reserves the right to reject any orders for any reason, including but not limited to, price listing errors, and suspicious purchase information.

All content included in our web site, such as text, graphics, logos, button icons, images, is the property of Emilio Sotelo Sterling Silver Collection or it's content suppliers.  This content is protected by U.S. and international copyright laws.  The compilation, arrangement, collection, and assembly of all content on our website is the property of Emilio Sotelo Sterling Silver Collection, and is protected by U.S. and international copyright laws. You shall not reproduce, display, use, modify, transmit or distribute the Content, in whole or in part without Emilio Sotelo Sterling Silver Collection authorization.

All merchandise is subject to availability. The details and prices on this website supersede all previous offers, promotions and websites. We are not responsible for typographical errors. We reserve the right to refuse credit card transactions we deem suspicious. Void where prohibited.